Frequently Asked Questions...
Are linens provided?
Yes, all linens are provided (sheets, towels, blankets, pillows, and washcloths).
We are one of the few facilities that includes the linens with your rental.
What is the check-out procedure?
Guests are required to check-out on their departure date by 11:00 a.m.
We ask that guests follow the check-out list given to them in the contract.
Is there a cleaning fee?
The cleaning/set up fee is $65 - $75 (depends on the number of guests) and provides one general clean-up.
We ask that you treat the cabin as if it were your own.
Please leave it clean, neat and undamaged.
FYI: We have a very strict NO SMOKING policy. If cigarette butts or remnants are found on the premises, guests will incur additional cleaning fees, minimum of $15. If there is any smoking in the home, guest forfeits the entire $200 Security Deposit and may be responsible for additional cleaning and damage fees. Smoking is not allowed inside of the cabin, including the basement. We cater to families with babies and young children and nature enthusiasts who will be highly concerned over our indoor air quality. In addition, the owner is highly allergic to smoke.
Guests are expected to follow the check-out procedures.
A reminder list is also posted in the cabin for your convenience.
More detailed information can be found on our "Rental Policy" page.
FYI: you are responsible for removing all trash from the property and surrounding premises.
If you must leave one or two bags, please leave a $5 tip/per bag for the housekeeper, (max 2 bags). If the trash disposal and recycling is inconvenient for you for any reason, we will arrange for the disposal for an additional $25 fee.
What type of views does your cabin offer?
SEE ABOVE PHOTO
Parkway's Edge offers a long-range mountain view that gets better and better into the leaf & winter season. You will also find short-range wooded mountain views. Our goal is to offer privacy and seclusion around the home. You will have complete privacy along the rear as the cabin is perched on a mountainside.
How many nights are included in the weekly rate?
Our weekly rate for 7 nights is based on 6 nights of charges at the nightly rental rate.
Book early to receive the 7th night free!
Is there a certain day of the week that we are required to check-in or check-out on weekly rentals?
There is no particular day that you have to check-in/out. Generally, we offer a Fri to Fri weekly rental or a Sun to Sun weekly rental. We try to accommodate all of our guests needs, therefore a guest may arrive and depart on their schedule subject to availability at the time that they place their reservation. Saturday to Saturday rentals may require an additional fee.
What is the check in/arrival time?
Check in /arrival time is 4:00 P.M. on the arrival
date which is printed on your confirmation.
What is the check out/departure time?
Check out /departure time is 11:00 A.M. on the departure
date which is printed on your confirmation.
Do we allow pets (dogs/cats)?
No (no exceptions). Pond View accepts pets.
Are the cabins open year round?
Yes, we are open year round.
Are the cabins accessible during the winter?
Yes. The road in to our cabin (Ben Miller Road) off of 421 is a state-maintained packed rock dust & gravel road and is cleared regularly. You may need 4 wheel drive or snow chains during a heavy snow. Our driveway is level and easy to use.
Are the cabins air-conditioned?
YES! We added Central Air Conditioning to cover the few weeks of true summer weather to ensure our guests' comfort.
Also, Ceiling fans in all rooms. Plus, some of the house is shaded. In addition, we offer an exterior shade offering sun protection on the "afternoon sun" window in the breakfast area. Using this shade in the afternoon helps keep the cabin cooler. The elevation is over 3,400 feet and Parkway's Edge is not in a valley, so it stays pretty cool.
What source of heat do the cabins have?
Gas heat with thermostat & gas fireplace
Where are we located?
We are 10 minutes from Boone (east), 1/8 mile from the
Blue Ridge Parkway, near Mile Marker 277 and one mile off of Hwy. 421.
Do we allow smoking in our cabins?
No. We have a strict NO SMOKING policy. Ashtrays are provided for outdoor use only. Please use outdoor ashtrays as our home is surrounded by flammable pine needles. If cigarette butts or remnants are found on the premises, guests will incur additional cleaning fees, minimum of $15. If there is any smoking in the home, guest forfeits the entire $200 Security Deposit and may be responsible for additional cleaning and damage fees.
Do we accept credit cards?
Yes, we accept MasterCard, Visa, Discover and American Express through PAYPAL. We will send a Paypal invoice to your e-mail account.
How are late arrivals handled?
Late arrivals are not a problem, once you make a reservation and it is secured with a payment, we will e-mail a check-in instruction sheet within the week prior to your arrival date. The check-in e-mail contains detailed directions to our cabin,
a property map showing the location of the cabin, and instructions on accessing the keys.
When and how will my damage/security deposit be returned to me?
The damage/security deposits are returned by 30 days after your departure if you paid by check. If payment is by credit card, we will refund the deposit charges within the same timeframe.
Is a minimum stay required?
A two night minimum stay is required. A three night minimum is required for all holiday periods .
We will consider one night stays if we already have other reservations around the time, or if it is within the next few days.
It never hurts to ask!
Is there ample parking?
Yes, there is ample parking for 3 to 4 vehicles at the cabin.
Is there satellite or cable television, DVD or VCR?
Satellite. We have one flat screen TV with a built-in DVD player in the den area. There is another flat screen TV in the lower Master Suite that runs off of the Den's receiver. And we have a large TV in the loft area with another DVD player.
Feel free to bring your own movies. We have a few to offer and there is a video store 8 miles away for more selection.
We also subscribe to many satellite channels, including HBO & Showtime.
No pay-per-views allowed.
Please contact us to arrange for restricted viewing on the tv's for children and teens.
How do I make a reservation?
Contact us by e-mail or by phone to confirm availability. Our availability calendar is located on the Info & Rates page.
Do you have any other cabins available for larger groups?
Yes, Please take a look at our new cabin, Overlook Retreat. This luxury cabin is very tastefully decorated with designer details. 4 Bedrooms and 2 Baths. Very Kid-friendly with many amenities. Also a quiet, peaceful retreat for romantic vacations. Visit www.overlookretreat.com for more information. You will love the views!
What activities and attractions are in the area?
Detailed information regarding the activities and attractions
in the area can be found on our "Local Attractions" page.
What are your policies regarding cancellations, weather, etc.?
Detailed information regarding all of our cancellation policies
can be found on our "Rental Policy" page.
How far are we from Boone?
Approximately 10 minutes.
How far are we from Blowing Rock?
Approximately 20 minutes. You will love the drive through the Blue Ridge Parkway!
How far are we from Grandfather Mountain?
Approximately 40 minutes.
How far are we from Tweetsie Railroad?
Approximately 20 minutes.
How far are we from the ski slopes?
Appalachian Ski Mountain – 15 - 20 minutes.
Hawksnest Ski Resort – 25 - 30 minutes.
Sugar Mountain Ski Resort – 35 - 45 minutes.
Beech Mountain Ski Resort – 35 - 45 minutes
How far are we from canoeing, rafting?
Approximately 20 minutes to 1 hour depending on which canoe/rafting outfitter you are
going to use for your trip.
How far are we from grocery stores?
Approximately 4 miles
Please e-mail or call with any additional questions.
